Return Merchandise Authorization (RMA) Policy & Procedure
Laptop Battery Submission Form
Laptop Adapter Submission Form
Battery (Non-Laptop) Submission Form
Lamp Submission Form
Items returned to Battery Technology Inc. without a Return Merchandise Authorization (RMA) number will be refused and returned to sender. All returned items must have the RMA numbers clearly marked on the outside of the package.
RECEIPT OF YOUR ORDER
all packages and merchandise carefully upon receipt.
Please contact BTI's RMA department by e-mail at RMA@BATTERYTECH.COM immediately if any defect or damage is discovered.
Please do not return damaged merchandise without instruction. The shipping company may request to see the condition of the package as it arrived at the delivery site.
all packaging materials, including interior and exterior
containers for possible returns.
For Products Purchased Directly From The BTI Factory Store
- Merchandise purchased directly from the BTI Factory Store may be returned for a refund within the first 30 days from the date of delivery.
- All non-defective merchandise returned within the first 30 days will be charged a restocking fee equal to 20% of the original purchase price.
- Original shipping, handling, and return postage charges will not be refunded.
- A service charge of $15.00 will be incurred, if an order placed by a customer is refused or returned by the shipping carrier for incorrect address. In addition, the customer will be charged for all original shipping, return postage fees and a restocking fee of 20% of the purchase price.
BTI May Accept Returned Defective Product
merchandise may be repaired or replaced if returned within the warranty period as mentioned on the WARRANTY webpage. All returns must be accompanied
with a Return Merchandise Authorization number and must be packed with all
manufacturer documents, and complete with all accessories.
Important: BTI may not issue cash refunds for defective returns; BTI will however repair or provide a replacement part if the merchandise is checked and accepted for return. All returned merchandise must have the BTI Product Model number and Serial number label intact when returned. International customers are responsible for all duties, and customs fees charged by their country and for shipping costs.
Please submit a RMA Request Form to obtain an
authorization number (RMA#) to return a BTI product for warranty or refund (refund is only applicable to items purchased directly from the BTI Factory Store). Please contact BTI's RMA Dept. directly by e-mail at RMA@BATTERYTECH.COM if
you have any questions. Be sure to have the following information available when submitting your
purchase (i.e. sales receipt, invoice, packing slip, credit card
copy is needed to be sent by e-mail or
model number and serial number.
Where and when
it was purchased.
information: First and last name, return shipping address, phone/fax number, and e-mail address.
*(A proof of
purchase is required for warranty
Upon receiving of the submitted information, BTI RMA Department will process the request and issue an RMA authorization number, along with shipping instructions to return the merchandise for warranty or refund via email.
must be accompanied with a BTI Return Merchandise Authorization (RMA) number
and must be packed in the original or equivalent
Claimant may send the package via any shipping carrier at their own discretion. Senders are responsible for insuring the returned package against any possible damage and loss with the selected carrier. Senders are also responsible for all return shipping fees.
Issued RMA numbers will
expire after thirty days. A new RMA request will need to be submitted if merchandise is not returned within the 30 day period.
No other express warranty is given and no affiliation
of BTI, by word or by action, will constitute a warranty. BTI disclaims
any implied warranties of merchantability or fitness for a particular
purpose. *BTI's Warranty is limited only to the repair
and the replacement of parts and the necessary labor and services required
to repair the product and damaged device. In no event shall BTI be liable
for incidental consequential, special or indirect damage, including lost
business profits, or lost data in your device *
This warranty is void if damaged was cause by
accidents, abuse, or have been subjected to neglect, or by modification,
alteration or misuse of BTI's products, or by repair performed by anyone
other than a BTI's representatives, or if BTI's product serial number has
been removed or defaced.
received without the correct or proper RMA numbers clearly marked on them
will be refused and returned to the original sender. NO EXCEPTIONS!
*The disclaimer of the implied warranties of
merchantability or fitness for a particular purpose is not applicable to
California. Some states do not allow the
exclusions of incidental or consequential damages, so the above exclusion
may not apply to you. You may have other rights that vary from state to
What is the
Magnuson Moss Warranty Act?
Federal Trade Commission Magnuson-Moss Act protects consumers. This act
passed in 1975 states tie-in sales provisions are NOT allowed in consumer
warranties. Manufacturers cannot require consumers to purchase items
or services in order to keep their warranty valid.
Essentially, the act states that a
warrantor cannot require the consumer of their product to buy an
additional product or service to be used with the original product in
order to maintain the original product warranty.
Neither can the manufacturer state
that the system warranty is void if other "brands" of peripherals are
To read details or better
understand the Magnuson Moss Warranty Act rules please visit the Federal
Trade Commission's website at: