|
Battery
Technology, Inc.- RMA Procedure
UPON
RECEIPT OF YOUR ORDER
-
Please inspect
all packages carefully upon receipt
-
Please keep
all packaging materials, including interior and exterior
containers.
WE
MAY ACCEPT YOUR RETURNED PRODUCT WHEN IT IS
DEFECTIVE
Defective
merchandise may be replaced if returned within the warranty period as
mentioned above from the date of purchase. All returns must be accompanied
with a Return Merchandise Authorization number and must be packed with all
manufacturer documents, and complete with all accessories.
Important: we
may not give cash refunds for your defective merchandise; we will however
provide you a replacement part if your return is checked and accepted. All
returns must have our BTI Product Model number and Serial number label
intact with your return. International customers are responsible for any
and all custom fees charged by their country, and shipping.
For products purchased from BTI's Factory Store Only,
we may accept
your returned product when it is non-defective.
- Non-Defective
merchandise may be returned within the first 30 days from date of
shipment.
- All
non-defective merchandise returned within the first days of shipment will
be charged a restocking fee equal to 20% of the purchase price.
- Original
shipping, handling, and return postage charges will not be refunded.
- If you refuse
shipment of an order you placed, you will be charged a $15.00 'refused
shipment fee'. In addition, you will be charged all original
shipping, and return postage charges. Furthermore, you will be charged a
restocking fee of 20% of the purchase price.
Request
for Return
Please contact our RMA service agent via
e-mail at RMA@BATTERYTECH.COM to
obtain an RMA number or submit
an RMA Request form. Be sure to have the following information
available:
-
Proof of
purchase (i.e. sales receipt, invoice, packing slip, credit card
statement).* A
copy is needed to be sent by e-mail or
FAX.
-
Description of
problem.
-
Product name,
model number and serial number.
-
Where and when
it was purchased.
-
Contact
information: First and last name, phone/fax number, return ship to
address, and e-mail address.
*(A proof of
purchase is required for warranty
purposes).
-
Upon receiving
your information, our service agent will issue you an RMA number, along
with shipping instructions, so that you may return your defective
item.
-
All returns
must be accompanied with a BTI Return Merchandise Authorization number
and must be packed in the original or equivalent
packaging.
-
You may return package via any carrier. You are responsible
for insuring the returned package with the carrier you have selected
against damage and loss. You are also responsible for all return
shipping fees.
-
IF
YOUR PRODUCT IS BROKEN OR DAMAGED UPON
ARRIVAL
-
Please inspect
all packages carefully upon receipt.
-
Please keep
all packaging materials, including interior and exterior
containers.
-
Notify BTI by
sending e-mail to RMA@BATTERYTECH.COM immediately
upon receipt of broken or damaged goods.
-
Please
do not return damaged merchandise. The shipper may request to see
the condition of the package as it arrived at the delivery
site.
Disclaimer:
No other express warranty is given and no affirmation
of BTI, by word or by action, will constitute a warranty. BTI disclaims
any implied warranties of merchantability or fitness for a particular
purpose. *BTI's Warranty is limited only to the repair
and the replacement of parts and the necessary labor and services required
to repair the product and damaged device. In no event shall BTI be liable
for incidental consequential, special or indirect damage, including lost
business profits, or lost data in your device *
This warranty is void if damaged was cause by
accidents, abuse, or have been subjected to neglect, or by modification,
alteration or misuse of BTI's products, or by repair performed by anyone
other that BTI's representatives, or if BTI's product serial number has
been removed or defaced.
All Packages
received without the correct or proper RMA numbers clearly marked on them
will be refused and returned to the original sender. NO EXCEPTIONS!
*The disclaimer of the implied warranties of
merchantability or fitness for a particular purpose is not applicable to
California. Some states do not allow the
exclusions of incidental or consequential damages, so the above exclusion
may not apply to you. You may have other rights that vary from state to
state.
What is the
Magnuson Moss Warranty Act?
The
Federal Trade Commission Magnuson-Moss Act protects consumers. This act
passed in 1975 states tie-in sales provisions are NOT allowed in consumer
warranties. Manufacturers cannot require consumers to purchase items
or services in order to keep their warranty valid.
Essentially, the act states that a
warrantor cannot require the consumer of their product to buy an
additional product or service to be used with the original product in
order to maintain the original product warranty.
Nether can the manufacturer state
that the system warranty is void if other "brands" of peripherals are
used.
To read details or better
understand the Magnuson Moss Warranty Act rules please visit the Federal
Trade Commission's website at:
http://www.ftc
.gov/bcp/conline/pubs/buspubs/warranty.htm#Magnuson-Moss
| 
